A client sits down in your chair and tells you she hates her extensions. Maybe they feel heavy. Maybe the bonds are slipping. Maybe she just doesn't like the way they blend. Whatever the reason, how you handle the next five minutes will determine whether she books a correction appointment or leaves a one-star review. Complaints happen in every salon that installs extensions. The difference between stylists who lose clients over them and those who build loyal long-term relationships comes down to process, not personality. Step One: Let Her Finish Before You Say Anything The instinct to defend your work is strong, especially when you know the installation was technically sound. Resist …
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